While the Students' Union is being re-developed, we've put together these handy FAQs to help you access our services

Accessing the Students’ Union

Contacting the SU Team

How can I access the SU team?

You can email any of our services at any time. In September we will publicise our new drop-in sessions where you can meet officers and staff

What are the SU email addresses?

  • General SU enquiries: su@uos.ac.uk
  • Student societies and sports teams: su.activities@uos.ac.uk
  • Student Advice Service (appeals, complaints, academic issues): su.advice@uos.ac.uk
  • Student Council, course reps & democracy: su.democracy@uos.ac.uk

How can I book appointments with SU staff and officers?

Email su@uos.ac.uk, attend a drop-in session, or speak to the Front of House student staff who can arrange appointments for you.

Drop-In Sessions

When are the drop-in sessions?

Whether you have questions, suggestions, or just want a chat about student life, our drop-ins are a great opportunity to meet the team face-to-face./p>

Day Time Drop-In Topic
Mondays 14:00–16:00 TBC
Tuesdays 10:00–12:00 TBC
Tuesdays 12:00–14:00 TBC/td>
Wednesdays 10:00–12:00 TBC
Fridays 12:00–14:00 TBC

Front of House & Campus Facilities

What are the opening times of the Front of House service?

SU Front of House staff can assist with any SU queries and contact officers on your behalf. The new opening times will be publicised in September

Where can I socialise now before the Student Hub opens

We'll bring you a list of social places in September

Where can I heat up food in a microwave?

There is currently no microwave available. You are welcome to bring cold food and eat it around campus.

Where’s the nearest shop now that the SU shop is closed?

Londis on the Waterfront (near DanceEast) offers a student discount — remember your Uni ID card. Tesco near Athena Hall is another nearby option.

Prayer & Faith Spaces

Where are the Prayer Rooms located?

  • A216 (Atrium) – nearest washing facilities: 2nd floor bathrooms
  • HW0.43 (Health & Wellbeing) – accessed via short flight of steps

Gym & Student Support

Is the gym at Athena Hall still open for students?

Yes. It is operated by the University & River Active and student membership is £5 per month. See the SU website for more information.

Can I get an emergency food parcel from the SU foodbank?

The SU Foodbank remains operational for Ipswich Campus students. Complete the online referral form and you’ll be emailed when your parcel is ready.